At Clergy Craft by Muzzamal, customer satisfaction is extremely important to us. We carefully prepare every clergy garment with attention to craftsmanship, fitting, and quality to ensure that every customer receives a product that meets professional standards.
We accept return requests within 4 days after receiving your order.
To be eligible for a return, your item must:
Because many of our products are custom-made and tailored specifically for customers, we strongly recommend carefully reviewing all measurements and order details before purchase.
To request a return, please contact our support team at:
Email: support@clergycraft.com
Phone: +1 805 246 4381
Return requests must be approved before items are shipped back. Returns sent without prior authorization may not be accepted.
Return Address:
Clergy Craft by Muzzamal
2 Ripon Street, Lincoln, England, LN5 7NL
If your return is approved, we will provide instructions regarding the return process.
Please inspect your order immediately upon delivery.
If you receive:
Please contact us within 48 hours of delivery with clear photographs and order details so we can evaluate the issue and provide a suitable resolution.
If the damage was caused during shipping or by the courier company, we provide a 100% refund or replacement depending on the situation.
As Clergy Craft specializes in made-to-order clergy garments, custom products may also be returned; however:
We always work carefully to ensure proper fitting and customer satisfaction before shipment.
Certain products may not qualify for returns, including:
Minor differences in color caused by photography lighting or screen settings are not considered defects.
If you would like a different size or product, the quickest method is to return the original item (if eligible) and place a new order after return approval.
Exchange requests are subject to product availability.
Orders may be canceled within 2 hours of purchase.
Because we begin processing and tailoring orders quickly, cancellation requests submitted after this time may no longer be accepted.
For orders shipped to countries within the European Union, customers may have the legal right to cancel or return eligible orders within 14 days of delivery under applicable consumer protection laws.
Returned products must remain:
Custom-made or personalized products may not qualify for cancellation rights where permitted under applicable law.
Once your return has been received and inspected, we will notify you regarding the approval status of your refund.
If approved:
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If you have not received your refund after several business days following approval, please contact us.
To protect both our customers and business, Clergy Craft reserves the right to refuse returns, refunds, or exchanges in cases involving:
For all return, refund, exchange, or order-related inquiries, please contact:
Clergy Craft by Muzzamal
2 Ripon Street, Lincoln, England, LN5 7NL
Email: support@clergycraft.com
Phone: +1 805 246 4381
Customer Support Availability: 24 Hours, Monday to Sunday
